The Universal Way


Provide a Universe of support from behind-the-scenes.

Keeping things on task and moving in the direction of company goals are what our hourly, non-exempt positions do best. Whether you are looking to establish your career or enhance your skills and experience, Administration roles at Universal Orlando® provide outstanding support to our operation and work with various internal and external teams.

Our Administration Team Members provide support in the following areas:

In Marketing and Sales, our Team Members work towards increasing awareness of our brand to our guests and various partners within the community and the travel and hospitality industry. The key to success in this area is organization, relationship-building and adaptability to keep pace with frequently changing priorities.

Marketing and Sales Administration roles include: Sales Counselors (Guest Contact Center), Coordinator roles in Marketing, Sales, Advertising and Public Relations as well as Associate Marketing Representatives and Associate Sales Representatives.

In Finance, the focus for our Team Members is accuracy in their record-keeping and timely responses to ensure payments, budgets and inventories are kept up-to-date. Some of the skills needed for this area include attention to detail, efficiency and accuracy with data entry, organization and time management.

Finance Administration roles include: Vault Teller, Revenue Accounting Clerk, Accounts Receivable Clerk, Accounts Payable Clerk and Financial Assistants.

In Information Technology, our Team Members are hard at work keeping Universal Orlando connected. They help to solve hardware and software technical issues as well as system challenges.

Information Technology roles include: PC Analyst and Help Desk Coordinator.

In Human Resources, our Team Members are hiring, training, processing payroll, administering benefits, assisting with questions, and much more! They are instrumental to the success of the entire organization.

Human Resources roles include: Administrator, Coordinator, Interviewer, Service Coach and Trainer.

Additionally, Office Support Team Members, who work throughout all areas of our resort, play an integral role in the success of the company and its leaders. Office Support positions involve working across the company with various departments and leadership to perform duties such as handling correspondence (mail, phone, email, etc.), arranging for meetings and travel, preparing and maintaining files, reports, databases and more.

Not sure if you fit into one of the areas above? Our Universe has additional Administration opportunities in a variety of other areas including:

  • Entertainment
  • Food & Beverage
  • Legal
  • Merchandise
  • Operations
  • Technical Services

Please use the Job Search to review available Administration positions or click here to Register Your Career Profile to receive updates on future roles

For answers to employment FAQs, please click here.

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A Universal Orlando Success Story
Ericka – Trainer, Learning & Development – Food & Beverage

Career Path
Ericka began her career at Universal Orlando working at the Cinnabon in CityWalk. She took the job to make money while in school. Ericka liked working at Universal Orlando, and realized that she could have more than just a job here.

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She worked hard and earned a promotion to Team Lead (now called Team Captain) at Cinnabon. She knew she wanted to continue her career in Food & Beverage, and tried to learn as much as she could about working in restaurants. To further her understanding of the business, she accepted a position as a Line Cook in the Breakaway Café, a quick-service restaurant at CityWalk for Team Members only. There she worked her way up, learning all she could about the culinary side of Food & Beverage. Wanting to take on new challenges, Ericka transferred to Pastamoré (where Vivo Italian Kitchen is now), a full-service restaurant. It was at Pastamoré that her management approached her to see if she would be interested in covering the restaurant as a manager on an as-needed basis. Not wanting to pass on an opportunity, Ericka agreed. This ultimately led to Ericka being promoted to Assistant Restaurant Manager (ARM) at Captain America’s Diner in Islands of Adventure. The same as with her previous job changes, ARM meant she had to learn entirely new responsibilities, like understanding food costs. Ericka would serve as an ARM at several quick- service locations in Universal Studios Florida and Islands of Adventure before going to Mythos, an award-winning full-service restaurant in Islands of Adventure. Still seeking new challenges, Ericka applied for the position of Trainer for Food & Beverage in Learning & Development. After going through the process of interviewing, that included preparing a presentation for the hiring manager, Ericka was offered the job. As with her previous career moves, Ericka applied the skills she had honed in past jobs, and tackled learning those things that were new and challenging, like facilitating to large groups and preparing content to deliver to various audiences.
Best Career Decisions
Early on, Ericka purposely put herself in situations that were challenging or uncomfortable. That included asking her management to be candid with her about her performance, including what she could do better. Knowing that growth and promotion meant taking on and mastering new skills, Ericka saw the feedback from those development conversations as opportunities to learn how she was perceived and what she could be doing to be better at her job and prepare her for future opportunities.
Best Advice
“Partner with leadership to have candid conversations. Find someone on the level you want to be on and talk to them; you have to do the leg work.”