Parking and Transportation Opportunities

Job ID:530879
Park & Resort Operations
Orlando, FL

Here at Universal Orlando Resort, you can enjoy an exciting culture where creating our unique Universal brand of thrilling experiences is a top priority. We are passionate about what we do and take pride in the exclusive ways we deliver fun.

Being a part of the Universal family also comes with extraordinary perks. We offer paid on the job training, excellent growth opportunities, free park admission, complimentary passes, and more!

Whether you’re bringing the world’s premier movie and TV scenes to life at Universal Studios, living the excitement of legendary heroes at Islands of Adventure, or exploring the thrills and relaxation in the lush tropical paradise of Volcano Bay; we want to do it with YOU!


PARKING CONTROL ATTENDANTS:
Greet, park and direct guests in an efficient and safe manner while providing exemplary guest service.

MAJOR RESPONSIBILITIES:

  • Safely and professionally directs guests into appropriate parking areas from various positions.
  • Maintains safety standards to ensure team and guest safety.
  • Provides information including parking locations and assists guests in a cheerful and helpful manner.
  • Safely assists in set up of parking flow using cones, barricades and other equipment.
  • Cleans and maintains show quality standards in garages and surrounding areas reporting any concerns with supporting details.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and Team Member involvement activities.
  • Performs other duties as assigned.

BUS LOOP ATTENDANTS: Manages traffic and directs guests in an efficient and safe manner while providing exemplary guest service.

MAJOR RESPONSIBILITIES:

  • Provides information including parking location information and assistance to guests in a cheerful and helpful manner. Safely and professionally directs guests into appropriate parking areas.
  • Manages traffic patterns and respectfully enforcing parking control ordinances. Accurately and neatly compiles the appropriate documentation.
  • Cleans and maintains show quality standards for department vehicles in the bus loop and the surrounding areas; reports any concerns with supporting details. Ensures the area is set up properly to maximize traffic flow and ensure the safety of all guests and Team Members.
  • Dispatches loading and unloading guests into and onto resort vehicles in a cheerful and helpful manner. Maintains efficiency and order of queues.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and Team Member involvement activities.
  • Performs other duties as assigned.


VALET RUNNERS:
Provides a personal vehicle parking and retrieval service for the park guests.

MAJOR RESPONSIBILITIES:

  • Greets all guests and opens the vehicle doors.
  • Drives vehicles to and from parked areas, and securing the vehicle properly.
  • Follows safe driving procedures, including traffic laws, and safety protocol.
  • Ensures tickets are filled out completely and accurately with specific information. Marks all pre-existing vehicle damage on the ticket. Returns the keys with ticket to valet key booth.
  • As Door Greeter: Explains valet procedures and pricing; offers additional services such as Red Carpet and Pre-paid service. Ensures tickets are filled out completely and accurately with specific information.
  • As Screener: Greets guests upon arrival and perform access control responsibilities for valet area.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and Team Member involvement activities.
  • Performs other duties as assigned.


VALET BOOTH ATTENDANTS:
Provides a high level of guest service while properly handling cash/credit transactions and entering keys into the valet system to ensure quick return of guest vehicles. Provides transportation of the Valet Runners to and from the parking area and circle.

MAJOR RESPONSIBILITIES:

  • Follows proper cash handling policy and procedure while maintaining a high level of guest service. Ensures all transactions are processed correctly in the Zip Park and Galaxy systems.
  • Inputs guest/vehicle information in computer system. Ensures keys are entered in the system in a timely manner. Maintains and track the vehicle keys logged. Ensures keys are placed in the proper location for efficient retrieval.
  • Provides transportation of the Valet Runners to and from the parking garage and circle. Followings safe driving procedures, including traffic laws, and safety protocol.
  • Ensures all paperwork and information logs are completed properly and accurately.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and Team Member involvement activities.
  • Performs other duties as assigned.


TOLL PLAZA ATTENDANTS:
Provides exemplary guest service to guests arriving at the Toll Plaza while processing transactions. Utilizes suggestive and persuasive upselling techniques while offering additional parking options.

MAJOR RESPONSIBILITIES:

  • Processes parking pass transactions using established computer system, or manual transactions.
  • Practices proper cash handling procedures to ensure accuracy at cash.
  • Provides assistance to guests in a cheerful and helpful manner in each interaction and provides appropriate parking and park information to guests by utilizing the Sales through Service process.
  • Uses persuasive selling techniques to up-sell guest transactions; including Preferred Parking and/or Valet parking.
  • Maintains a minimum average of upgraded parking sales while maintaining efficiency, as set by management.
  • Cleans and maintains show quality standards in toll plazas and garages and surrounding areas reporting any concerns with supporting details.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and Team Member involvement activities.
  • Performs other duties as assigned.


RESORT YACHT CAPTAINS:
Pilots a resort yacht on Universal’s private waterway, from UO to various property resort hotels to CityWalk’s dock and back.

MAJOR RESPONSIBILITIES:

  • Pilots resort yachts while providing an interactive ‘spiel’ to guests.
  • Engages and interacts with guests, while maintaining expected guest safety and service levels.
  • Loads and unloads guests and belongings, while maintaining appropriate passenger manifests per department P&P.
  • Cleans yacht and facilities.
  • Inspects yacht for service issues and reports them to appropriate contact.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and Team Member involvement activities.
  • Performs other duties as assigned.

ADDITIONAL INFORMATION:

Positions in Parking and Transportation require:

  • Ability to stand for long periods of time.
  • Ability to lift and or move between 20 and 50 pounds.
  • Working outdoors in all weather conditions.
  • Maintaining a clean work environment with use of cleaning chemicals.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universally YOU!

Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved. EOE



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Universal Parks & Resorts is a place where I am encouraged to let my true self shine. I work with passion and energy and I own my ability to make a difference every day. As a family of committed Team Members, we treat each other with respect and take pride in working together to create fun in everything we do. I know that my contributions result in new opportunities and memorable experiences.