Quality Control and Food Safety Specialist

Job ID:00006551
Food & Beverage
Orlando, FL

Here at Universal Parks & Resorts™, you can enjoy an exciting culture where creating our unique Universal brand of thrilling experiences is a top priority. We are passionate about what we do and take pride in the exclusive ways we deliver fun.

Comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, and a new destination coming in Beijing, China; we are proud to offer a universe of extraordinary opportunities. It takes a special kind of person to work at all of our destinations. We value individuals who know how to be part of a team, who embrace fun and are serious about their work. It takes hard work, dedication, knowledge and just the right amount of Universal spirit to open our doors of opportunity. We champion the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience.

Being a part of the Universal family also comes with extraordinary perks. We offer a comprehensive benefits package, career development, excellent growth opportunities, free park admission, complimentary passes, and more!

Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Experience a workplace that will inspire you to be Bold! Apply today.

JOB SUMMARY: Ensures that all food quality standards and food safety policies and procedures are followed by venue management and staff. Conducts quality control audits in the field. Provides constant monitoring of the HACCP Program through review of documentation and quality control walks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

MAJOR RESPONSIBILITIES

% OF TIME

* Accountable that all restaurants and carts are following all HACCP procedures by checking daily logs and upholding Department of Health standards at USF, UIOA, Volcano Bay, and CITYWALK. Ensures employees and managers are attending monthly food safety training. Participates in govt. health inspections on property, handles guests food complaints, responds to food allergies with guest and ensures employees awareness.

* Responsible for food quality in all of USF, UIOA, Volcano Bay and CityWalk units and they are following recipes, and portioning correctly. Check quality of food from outside vendors and cleanliness of their venues.

* Responsible for sanitation in all units in USF, UIOA, Volcano Bay and CityWalk by inspecting units daily for cleanliness, sanitation, equipment maintenance and pest control.

* Assists the Supervisor in ensuring all units have proper licenses such as the following: food license, city occupational license, state occupational license, tobacco and liquor license. Ensures new food carts or food units are up to all food codes.

40%

25%

25%

10%

* Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

* Perform other duties as assigned.

UO SERVICE EXPECTATIONS: Practices the UO Service Expectations Set the Stage, Know your Stuff, Wow’em Now, Be a Hero. Adhere to Universal Orlando’s appearance and wardrobe guidelines. Provides guests with accurate information. Practices ‘Look, Focus, Act’ by continuously scanning the work environment and recognizing the service needs of guests and fellow Team Members. Takes ownership and demonstrates active listening and effective questioning to identify suitable, personalized options to efficiently meet or preferably exceed the service expectations of our guests or Team Members. Applies service recovery, as warranted.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universally YOU!
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.



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Our Commitment

Universal Parks & Resorts is a place where I am encouraged to let my true self shine. I work with passion and energy and I own my ability to make a difference every day. As a family of committed Team Members, we treat each other with respect and take pride in working together to create fun in everything we do. I know that my contributions result in new opportunities and memorable experiences.