Food and Beverage Management Opportunities (Parks)

Job ID:529566
Food & Beverage
Orlando, FL

Here at Universal Orlando Resort, you can enjoy an exciting culture where creating our unique Universal brand of thrilling experiences is a top priority. We are passionate about what we do and take pride in the exclusive ways we deliver fun.

Being a part of the Universal family also comes with extraordinary perks. We offer paid on the job training, excellent growth opportunities, free park admission, complimentary passes, and more!

Whether you’re bringing the world’s premier movie and TV scenes to life at Universal Studios, living the excitement of legendary heroes at Islands of Adventure, or exploring the thrills and relaxation in the lush tropical paradise of Volcano Bay; we want to do it with YOU!

Assistant General Manager, Restaurant

MAJOR RESPONSIBILITIES:

  • Manage ARM’s and RM’s in all aspects of the business. This includes managing the entire venue’s labor budget to ensure the day to day operations ran by the ARM’s stay consistent with staffing forecasts. Keep consistent track of the venues labor hours and costs to match with what is allotted. Communicate to all management any changes to business forecasts that are received from the GM.
  • Accountable for all facets of service, production, quality, and controls in the venue. Ensures policies and procedures of the Food & Beverage department are followed. Accountable for all sales and operating transactions in compliance with procedures.
  • Accountable for hiring, coaching, performance appraisals, training, and development of both Team Members and exempt Direct Reports at the venue. Verify all required forms and paperwork involved in these areas is properly completed. Also participate in Global Action Committees to further enhance Team Member development and the Team Member experience.
  • At times, act as the opening or closing manager on duty. Plan for and ensures that all Team Members, facilities, and materials are in complete readiness for daily operation. Remain in strict accordance with the Department of Health and Beverage Laws. Ensure adequate stock of supplies and also consistently maintain venue inventory. Assist the ARM’s and RM’s in managing the food, beverage, and non-labor costs. Step in when necessary to verify these costs are properly tracked and in accordance with the business plan.
  • In partnership with the GM, oversee large scale projects. This includes menu engineering, significant location repairs and structure changes, cash handling and policy changes, and special event execution (HHN, Mardi Gras, Rock the Universe, etc.)…

SCOPE: This individual will be responsible and in charge of the operation of a large or high volume venue or a small group of smaller venues at Universal Orlando. They will be scheduled to open or close one ore multiple venues throughout the week. They will be responsible for the safety of each guest that enters the venue as well by following strict Food Safety policies and procedures. They will also be responsible for the development and performance of ARM’s and RM’s at the venue.

EDUCATION:

  • High School degree or GED required
  • Bachelor’s degree in Hospitality or Food & Beverage industry preferred

EXPERIENCE: Minimum of 5-7 years supervisory experience in the Food & Beverage industry required; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Certified Professional Food Managers certification
  • Responsible Vendor certification

Assistant Manager, Restaurant

MAJOR RESPONSIBILITIES:

  • Accountable for all facets of service, production, quality, and controls during the day to day operation. Ensures policies and procedures of the Food & Beverage department are followed. Accountable for all sales and operating transactions in compliance with procedures.
  • Complete performance appraisals, training, and development of Team Members at the venue. Complete all required forms and paperwork involved in these areas. Also participate in Global Action Committees to further enhance Team Member development and the Team Member experience.
  • Oversee both service and production staff’s schedules, ensuring that they are in accordance with the forecasted business volume and altering them as the business varies. Keep consistent track of the venues labor hours and costs to match with what is allotted.
  • Plans for and ensures that all Team Members, facilities, and materials are in complete readiness for daily operation. The opening and closing duties, along with identifying and reporting repair and maintenance of kitchen equipment. Remain in strict accordance with the Department of Health and Beverage Laws. Ensure adequate stock of supplies and also consistently maintain venue inventory. Manage food, beverage, and non-labor costs through proper hands on monitoring.
  • Monitor and coach the performance of hourly Team Members at the venue in both FOH and BOH operations. Provide effective feedback through various recognition programs or by documenting poor performance through a progressive discipline system.

SCOPE: This individual will be partly responsible for the operation of a venue or a general area of the park such as a group of Food Carts. They will be scheduled to open or close their venue throughout the week. They will be responsible for the safety of each guest that enters the venue as well by following strict Food Safety policies and procedures.

EDUCATION:

  • High School degree or GED is required
  • Bachelor’s degree in Hospitality or Food & Beverage industry is preferred.

EXPERIENCE: Minimum of 1-3 years supervisory experience in the Food & Beverage industry required; or equivalent combination of education and experience.

CERTIFICATIONS, LICENSES, REGISTRATIONS:

  • Certified Professional Food Managers certification
  • Responsible Vendor certification

ADDITIONAL INFORMATION: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Additional responsibilities for all positions listed above:

  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.



Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universally YOU!

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.



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