Premium Services – Cabana Server (Volcano Bay)

Job ID:524446
Food & Beverage
Orlando, FL

Here at Universal Orlando Resort™, you can enjoy an exciting culture where creating our unique Universal brand of thrilling experiences is a top priority. We are passionate about what we do and take pride in the exclusive ways we deliver fun.

Being a part of the Universal family also comes with extraordinary perks. We offer paid on the job training, excellent growth opportunities, free park admission, complimentary passes, and more!

Whether you’re bringing the world’s premier movie and TV scenes to life at Universal Studios, living the excitement of legendary heroes at Islands of Adventure, or exploring the thrills and relaxation in the lush tropical paradise of Volcano Bay; we want to do it with YOU!

JOB SUMMARY: Responsible for serving food and/or beverages to guests according to established standards. Maintains guest satisfaction and keeps work areas clean at all times.


MAJOR RESPONSIBILITIES:

  • Ensures that guests receive prompt, friendly and personal services. Greets guests with welcome baskets, suggestively sells food and beverage items by possessing knowledge of menu items. Provides the guest with information regarding TapTu Pay and shares relevant information regarding weather conditions
  • Ensures orders are taken and placed accurately, assists the food runners with food deliveries, provides condiments, fulfills and replenishes drinks and/or food items.
  • Maintains positive guest satisfaction by closely monitoring the cabanas and/or premium seating areas, answers questions, accommodates special requests and properly closes out checks.
  • Ensures server stations are stocked with caddies, trays, tray jacks, menus and dry goods.
  • Performs side work to include: rolling utensils, preparing condiment caddies and ensures the cleanliness of the area to include: menus, trays and other equipment or items needed to serve the guests.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
  • Performs other duties as assigned.


ADDITIONAL INFORMATION:

Positions in Food & Beverage require:

  • Ability to stand for long periods of time.
  • Ability to lift and or move between 20 and 50 pounds.
  • Working outdoors in all weather conditions.
  • Ability to walk on uneven surfaces including sand.
  • Maintaining a clean work environment with use of cleaning chemicals.
  • Handling cash in sales transactions.
  • Verifying age in the sale of alcohol.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

Universally YOU!
Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved. EOE



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Universal Parks & Resorts is a place where I am encouraged to let my true self shine. I work with passion and energy and I own my ability to make a difference every day. As a family of committed Team Members, we treat each other with respect and take pride in working together to create fun in everything we do. I know that my contributions result in new opportunities and memorable experiences.