Technical Specialist, Data Center Services

Job ID: 265179R
Categories: Information Technology,
Location: Orlando, FL

JOB SUMMARY: The Technical Specialist’s role is to define and lead the implementation of enterprise-wide, technical, architecture-based solutions for enterprise business requirements and information technology strategies.  Lead technology decisions in screening, analyzing and evaluating of technology market trends that can improve enterprise systems.  Bring project ideas to life; mature unstructured ideas to proofs-of-concept and prototypes in partnership with business partners’ needs.  Lead vendor selection processes and provide recommendations to set the standards and designs to be used as part of system delivery to our Guests/Business customers.  Partner with business owners and Parks Technology (PT) departments to develop project scopes and business cases that meet both business and PT strategies and governance regulations.


  • Systems technical lead on the key initiative for solution evaluations providing Subject Matter Expertise (SME) through development, enhancements, review, pilots, trials, delivery, & new technology for enterprise systems of all sizes and complexity defining the principles to determine technology decisions between the business user requirements and the system being designed.
  • Engage with architect peers at Universal Parks and at NBCUniversal to define strategies, work statements, tracking milestones & resolving issues across technology platforms that enable business goals. Facilitate information design initiative prioritization discussions.
  • Initiate vendor selection and management to include oversight of drafting Statements of Work (SOW), Requests for Proposal (RFP), vendor evaluation, budgeting, and monitoring progress through to implementation.
  • Develop and maintain an effective relationship with client group leadership to identify and assess business requirements; provide insights and recommendations to meet those needs.
  • Work effectively with peers within Information Technology (IT) Operations & IT Infrastructure and ensure a seamless transition of the completed systems to the responsible IT organization for continued support and maintenance.

SCOPE: Follow established Universal Parks Technology (UPT) methodologies and provide input to improve practices. Use established development and support tools to meet Service Level Agreements (SLA).  Use established project management tools to report project statuses for IT dashboards and reports and track time for approved projects. Work directly with UPT management and participate in regular meetings with the user community and internal teams.


  • Must have in-depth experience with Open Source Systems
  • Must have in-depth experience with Red Hat Satellite
  • Must have in-depth experience with Puppet Enterprise
  • Must have in-depth experience with Red Hat Ansible
  • Must have in-depth experience with VMware platform
  • Develop security baselines for system hardening
  • Experience with Linux Container Technologies
  • Problem Solving and Decision Making.
  • Excellent written and verbal communication skills.
  • Customer Service Orientation.
  • Flexibility.
  • Excellent organizational and project management skills.
  • Reasoning ability:  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw conclusions.
  • Demonstrates a mature sense of urgency, ownership, can-do attitude to deliver results accurately and timely in a dynamic work environment.
  • Ability to manage a high volume of detail with accuracy.
  • Strong track record meeting targets and objectives.
  • Ability to work collaboratively with cross-functional peers.
  • Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.
  • Results oriented with a history of problem resolution and prevention.
  • Proven analytical and problem-solving skills.
  • Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION: Bachelor’s degree preferred or equivalent experience.

EXPERIENCE: 10+ Years of Systems Engineer experience in the following areas

  • Managing Linux Server systems in an enterprise environment
  • Managing automation tools in an enterprise environment
  • VMware platform
  • Compute technologies
  • Storage technologies
  • Experience applying technical solutions to business needs required; or equivalent combination of education and experience.
  • Technical and functional understandings of various enterprise technologies.
  • Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.
  • Experience estimating project effort and maintaining project budgets.



  • The job is based in Orlando, Florida and requires 24×7 support, either on-call or on-site.
  • Ability to travel for training, conferences, or to supported business locations.
  • Familiarity with Resource Scheduling; Asset Management; Security & Crisis Management; Facility Services; systems and concepts.
  • Familiarity with enterprise system rollouts.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. 

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