Sr. Specialist, Infrastructure Operations

Job ID:274056 – 274057
Information Technology
Orlando, FL

JOB SUMMARY: The Infrastructure Operations Sr Specialist (IOSS) is responsible for developing the standards of Universal Orlando’s Critical Environments infrastructure and management of new infrastructure build out projects. The IOSS will be expected to be able to provide answers and make decisions at the site, at time of question for any matters that are within IO scope; these decisions should be based on experience, training and IO standards and will have a direct impact on the project, budget, infrastructure and/or business. The IOSS will be regarded as the Subject Matter Expert (SME) for space, power, cooling, cabling, security, standards and other miscellaneous areas as it pertains to Data Center, MDF/IDF/SIDF, campus fiber ring and other areas that contain UPT infrastructure.


  • Manage power and cooling capacity and monitor environmental conditions within the DC or MDF/IDF/SIDF’s.  Management of internal and/or third party teams responsible for the support of critical mechanical and electrical systems of the UO Data Centers and associated campus wide distribution hubs, IDF’s etc. 
  • Responsible for reporting of the core infrastructure facilities.  To include remediation of exceptions found in the reports.  Review results from preventive maintenance inspections and escalate to IO Manager on major issues found, non-major issue should be resolved by this role.
  • Manage all Creative/Facilities/Planned Work projects that are associated with the enhancement, upgrading or implementation of new or existing technology solutions and environments. 
  • Management of UO Infrastructure which includes but not limited to inspections of installations for compliance with design requirements; reviews of vendor and/or other teams working within DC or IDF’s for quality; and ensuring the environment meets or exceeds all industry standards that apply.  Any findings out of scope the IOSS will be empowered to make decisions at the site and directing responsible party to address issue until it is within scope.
  • Manage and oversee vendors, subs or internal resources in completion of IO assigned project sites.  Manage the contracted vendor(s) on projects to ensure the work is being done according to spec and remediate issues as they arise.  Management and assignment of vendors or in house tech team for assistance in the installation or troubleshooting of MEP or cabling matters.  Be in the field as the SME enforcing the IO standards and policies on a regular basis.
  • Define standards for UPT IO environments and the methods used to deliver said standards.  Work with vendors and internal UO teams (i.e. sourcing, purchasing, EHS, legal) to develop safe practices, standardize vendor costs and mark-ups, streamline ordering process and maintain records of all work taking place on property under the IOSS scope.  Work with vendors (i.e. Commscope, DDB) on new products and capabilities that fit the UO environment and challenges we face.

SCOPE: Responsible for developing the standards of Universal Orlando’s Critical Environments infrastructure and management of new infrastructure build out projects.  Insuring the UO Campus Distribution facilities are at the highest standards and that uptime reliability of the UO core systems are met.


  • Experience and knowledge of industry standards in telecom and structured cabling
  • Experience and knowledge of MEP standards and operations as it pertains to critical environments
  • Experience and knowledge of Mission Critical Data Center Facility maintenance
  • Experience and knowledge of cable management and fiber distribution standards
  • Experience with code enforcement or compliance, understanding general building terms and processes
  • Strong analytical and organizational skills with attention to detail
    Professional Business communication and interpersonal skills
  • Basic MS Office skills, including PowerPoint, Visio, etc.
  • Understanding of Autodesk Navisworks, RevIT, AutoCAD is a plus

EDUCATION: High school degree or GED is required.  Bachelor’s degree in Computer Science or related field or equivalent experience.  Other:  Technical experience in Infrastructure, Data Center Operations is also required. 

EXPERIENCE: 5-7 Years:

  • Working in Data Center environments.
  • Experience and knowledge of UPS, PDU, ATS, CRAH, CRAC, Generators and HVAC principles including chilled water systems.
  • Planning and installation of data center racks, cable management, copper and fiber optic cabling.
  • Knowledge of infrastructure systems and equipment
    UO EHS Requirements: Participate in Facility Training Programs (including fork lift operation, confined space, fall protection, CPR, LOTO, and general tech team), PPE required (hard hat, safety vest, safety glasses – prescription if needed). Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.


Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means. 

Universal Orlando Resort. Here you can.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved. EOE

Job Cart

Job Cart (0)

Our Commitment

Universal Parks & Resorts is a place where I am encouraged to let my true self shine. I work with passion and energy and I own my ability to make a difference every day. As a family of committed Team Members, we treat each other with respect and take pride in working together to create fun in everything we do. I know that my contributions result in new opportunities and memorable experiences.