Frequently Asked Questions
Please click on the question to see its response.
1. How do I know what the responsibilities and requirements are for the positions I am interested in?
Prior to the start of the online application, both the job description and responsibilities for each open position can be viewed by clicking on the posted position. Once the review of the job description and responsibilities is complete, you may elect to begin the application process or click on other posted positions to review their job descriptions and responsibilities.
2. I’d like to apply for more than one position at Universal Orlando®, am I able to do so?
For Operations, Technical Services, Administration and non-performer Entertainment roles, applicants can only submit one application within a 90 day period. However, during the application process, you will be asked“ Are there any other areas of opportunity that you are interested in being considered for here at Universal Orlando?” At that point in the application, you can indicate if you would like to be considered for additional opportunities.
For Professional roles, applicants can indicate multiple positions within the system for which they wish to be considered.
For performer roles within Entertainment, an audition is required. Applicants are welcome to attend multiple auditions.
3. If I am unable to complete my application in one sitting, may I come back to complete it at a later time?
For Operations, Technical Services, Administration, and Entertainment roles, you will be asked to create a username and password at the beginning of the application process in the event that you wish to complete your application at a later time. During the online application, you can choose to save your application at any point by clicking the “Save for Later” option at the bottom of the online application. In order to access your saved application, you must sign-in using the username and password you created initially during the personal information section of the application. We recommend storing the username and password in a safe place for easy access should you need to return and finish the online application.
For Professional roles, you will be asked to enter an email address and create a password to construct an online profile and submit your résumé. If you do not complete the profile in one sitting, your information will not be saved; therefore, it is recommended that you attempt to create your full profile in one sitting.
4. How do I know my application and/or résumé has been received?
Once you have completed your application and/or résumé, if you provided an e-mail address, you will receive a confirmation e-mail.
5. I’ve applied for a role. What happens next? Will I be called for an interview? How can I check the status of my application and/or résumé?
Following the submission of your application, it will be reviewed by a Universal Orlando Staffing Representative for consideration. Generally, the application review process can take anywhere from 7-14 business days. Due to the high volume of applications received by Universal Orlando, only applicants whose skills and experience most closely meet the overall qualifications for the position will be contacted. If a Staffing Representative has further interest in your candidacy at any time during the 90 day period in which your application and/or résumé is active, you will be contacted via email or phone.
6. Once I submit my application and/or résumé, who will have access to the information?
The information submitted in your application and/or résumé is confidential and will only be made available to those who need to review your information to make hiring decisions. This is normally a Universal Orlando Staffing Representative and the Hiring Manager.
7. Does unemployment status negatively impact my opportunity for consideration?
Universal Orlando continues our long-standing commitment to hiring the most qualified individuals, and as such, qualified unemployed individuals will not be disadvantaged solely on their unemployment status.
8. If I am invited to come to Universal Orlando to interview for a role, how long should I expect the process to last?
It is recommended that an applicant allot at least two to three hours for their interview appointment. Typically, interviews last 30 – 60 minutes, depending on the position of consideration. Some roles may require multiple interviews. Should an offer of employment be extended immediately following the interview(s), the new hire paperwork process can take an additional 1 – 1.5 hours to complete.
9. What if I need to reschedule my interview?
Applicants are permitted one reschedule during their interview process.
For Operations roles, rescheduling an interview can be done via the online scheduling link provided in the original interview email invitation.
For performer roles within Entertainment, audition appointments can be rescheduled via the online scheduling link posted on the auditions portion of this website.
For Technical Services, Administration and Professional roles, reschedules can be handled by contacting the appropriate Recruiter.
10. Am I required to include a résumé when completing an online application?
For Operations, Technical Services, Administration, and Entertainment roles, a résumé is not required to complete the online application, however, uploading a résumé (when prompted during the online application process) is highly recommended to ensure a Recruiter is able to best identify those positions which most closely match your overall skill set, education and experience. We also recommend that you include any licenses, certifications or special skills in BOTH your application and résumé.
For Professional roles, a résumé is required. Submitting one’s résumé for an open Professional position is how an applicant registers their interest in being considered for that particular role.
11. Why am I being asked if I have a Driver’s License on the application?
Certain positions at Universal Orlando require a valid Florida Driver’s License to drive company vehicles. Florida Driver’s Licenses will be verified and must be in place before new hires can begin working in these roles at Universal Orlando.
12. What does Universal Orlando consider to be a visible tattoo? If I have one, can I still be considered for a role?
A visible tattoo is any tattoo that is not covered by the wardrobe issued by Universal Orlando. This can include, but is not limited to: neck, face, head, ears (including behind ears), upper arms, lower arms, wrists, hands and lower legs. Select non-guest contact roles allow visible tattoos. Please indicate if you have any visible tattoos and their specific locations on your application.
13. How old do you have to be before you can be considered for employment?
You must be at least 16 years of age to be considered for employment at Universal Orlando. However, due to the nature and requirements of some positions, applicants may need to be at least 18 years of age to be considered for those roles. Examples of roles that require applicants to be at least 18 years of age include, but are not limited to, all Technical roles (including Landscaping) and all performer roles within Entertainment.
14. I live outside of Florida. Can I still apply for a job at Universal Orlando?
For Operations, Technical Services, and Administrative roles, our application process begins with the completion of an online application, and for those who meet minimum qualifications, an in-person interview would follow. If offered employment with our company, new hires typically begin working within approximately two weeks of the interview. We usually recommend applicants complete an application once they’ve relocated to the area. However, all potential applicants are welcome to apply online, anytime.
For Professional roles, applicants can register their profile and submit their résumé at anytime.
For performer roles within Entertainment, interested applicants must attend an audition in Orlando, Florida, as well as any callbacks, in order to be eligible for casting. Please visit the auditions website for further information.
15. With regards to the criminal history question – do I still have to disclose information even if I was not convicted?
Yes. You will need to disclose if you have ever been convicted, plead nolo contendere (no contest), been placed on probation, fined, entered a pretrial diversion/intervention program, or had adjudication withheld by any judicial or quasi-judicial body for a felony or misdemeanor (other than minor traffic violations). Note: The possession of a criminal background does not necessarily disqualify any applicant from employment consideration.
16. If I am offered a position at Universal Orlando, for which benefits and perks will I be eligible?
Universal Orlando Team Members may be eligible, depending on status, for a wide range of benefits and perks such as medical coverage, paid time off, 401(k), childcare assistance, tuition reimbursement and free theme park admission. Please refer to the Benefits section of this site for a complete lineup of our Team Member Benefits.
17. Does Universal Orlando offer internships for college students?
Yes. Universal Orlando has three internship periods throughout the year: Spring, Summer and Fall. In order to qualify for consideration, applicants must be actively enrolled as a sophomore, junior, senior or graduate level student with a minimum cumulative GPA of 3.0 (transcripts will be submitted upon request). Additionally, internships will have specific qualifications found in the online job posting which will also need to be met.
Please refer to the Student Spotlight section of this site for more information regarding our internship offerings.
18. Does Universal Orlando offer job opportunities for international applicants?
Universal Orlando is not recruiting for any International Programs at this time.
19. I am interested in working within Entertainment. How do I learn more about performer roles and the audition process?
Entertainment performer roles and auditions can be found on our auditions website. All Entertainment performer roles require an audition. These auditions may be offered either by appointment only or open call.
20. Where is the Universal Orlando Human Resources building located?
The address of the Universal Orlando Human Resources building is 1000 Universal Studios Plaza, Orlando, FL, 32819, which is located near the intersection of Turkey Lake and Vineland Roads. Upon arrival to the parking lot, please follow the signs to “Applicant Parking” (if interviewing) and/or “Human Resources.” Should you see a building labeled “General Offices,” please note this is not the Human Resources building. The Human Resources building is easily identifiable with ‘Human Resources’ signage above the entrance.