The Universal Way

Operations

Working in our Universe will be the ride of your life!

Whether you are checking lap bars for safety in Attractions, stocking shelves with new products in Merchandise or filling drink orders in Food and Beverage, there is a common goal and expectation: to provide an unforgettable experience for each and every guest! Our Team Members interact with thousands of guests a day. We want to ensure that all of those interactions are exciting and positive – but we need dynamic Team Members to accomplish that!

Our Operations Team Members create lasting guest memories working in the following areas:

Food and Beverage

In Food and Beverage, Team Members display their friendly and outgoing personalities on a daily basis. Whether they are selling Butterbeer in The Wizarding World of Harry Potter or cooking hamburgers at Mel’s Drive-In, they provide excellent guest service with a focus on efficiency and teamwork. With our numerous signature restaurants located throughout the parks and Universal CityWalk®, the opportunities are numerous.

Food and Beverage roles include: Service Cashier, Food and Beverage Stocker, Busser, Line Production Cook, Second Cook, First Cook, Vendor, Food Cart Attendant, Waitperson, Bartender, Host/Hostess, Dishwasher, Barback, Barista, Greeter, Food Runner, Gaucho and Food and Beverage Team Captain.

Attraction

In Attractions, Team Members work in the heart of the action at the various rides and shows offered at Universal Orlando® Resort. Our Attractions team brings books, movies and television shows to life through not only their themed wardrobe, but also through their attitude and ability to deliver themed guest interactions – all in an effort to reflect the storyline of that attraction. We pride ourselves in our interactive and immersive attraction experiences while following very detailed safety guidelines.

Attractions roles include: Attractions Attendant and Team Lead.

Merchandise

In Merchandise, Team Members help our guests leave with tangible memories in the form of souvenirs. Many guests come to Universal Orlando Resort seeking the perfect reminder of their visit, whether it is a wand from The Wizarding World of Harry Potter or a giant SCOOBY-DOO plush won in one of our Games venues. Each time the guest looks at their souvenir, they will remember their amazing experience at Universal Orlando. We do this by ensuring our Stockers maintain an organized and stocked venue, our Sales Associates are helpful and knowledgeable about the products they are selling and our Gameskeepers provide a fun and exciting game experience with guests.

Merchandise roles include: Sales Associate, Merchandise Cart Attendant, Gameskeeper, Merchandise Stocker and Merchandise Team Captain.

Not sure if you fit into one of the areas above? Our Universe has additional opportunities in:

  • Parking and Transportation
  • Turnstiles and Pass Sales
  • Guest Services
  • Park Services
  • Security
  • Health Services
  • Wardrobe
  • And Many More!

Please use the Job Search to review available Operations positions or click here to Register Your Career Profile to receive updates on future roles

For answers to employment FAQs, please click here.



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A Universal Orlando Success Story
Chef Henry – Sous Chef

Career Path

Chef Henry applied to Universal Studios Florida in 1990 just months before the grand opening as he felt it was a place where he could put his love of cooking and his front-of-house and back-of-house restaurant experience to good use. He had been part of an opening team previously at a large hotel in Central Florida and was prepared to do that again when hired as a First Cook for the Production Kitchen. His background and expertise as a saucier is where he has dedicated many years of his career and those talents were put into play during the park opening process. Chef Henry enjoyed giving input and experimenting with different recipes as he and senior culinary leaders targeted which sauces and stews would be used in dishes served across the resort. In addition to his career growth, Chef Henry has seen the resort expand as well as the size of his team to nearly double in number from when he started in 1990. He was also selected to be part of the culinary team that helped to open Universal Studios Japan.

Best Career Decisions

Chef Henry considers one of his greatest successes to be the longevity and high engagement of his team. Building a personal relationship with each Team Member is important to him and has allowed him to stay in tune with their needs.

Best Advice

“Don’t be afraid to ask questions and make mistakes. You won’t grow if you don’t try and learn from those instances. The diversity at Universal Orlando has grown with the resort and there are opportunities for everyone here if you work hard, put in the time, and perform well.”