The Universal Way

Operations

Working in our Universe will be the ride of your life!

Whether you are checking lap bars for safety in Attractions, stocking shelves with new products in Merchandise or filling drink orders in Food and Beverage, there is a common goal and expectation: to provide an unforgettable experience for each and every guest! Our Team Members interact with thousands of guests a day. We want to ensure that all of those interactions are exciting and positive – but we need dynamic Team Members to accomplish that!

Our Operations Team Members create lasting guest memories working in the following areas:

Food and Beverage

In Food and Beverage, Team Members display their friendly and outgoing personalities on a daily basis. Whether they are selling Butterbeer in The Wizarding World of Harry Potter or cooking hamburgers at Mel’s Drive-In, they provide excellent guest service with a focus on efficiency and teamwork. With our numerous signature restaurants located throughout the parks and Universal CityWalk®, the opportunities are numerous.

Food and Beverage roles include: Service Cashier, Food and Beverage Stocker, Busser, Line Production Cook, Second Cook, First Cook, Vendor, Food Cart Attendant, Waitperson, Bartender, Host/Hostess, Dishwasher, Barback, Barista, Greeter, Food Runner, Gaucho and Food and Beverage Team Captain.

Attraction

In Attractions, Team Members work in the heart of the action at the various rides and shows offered at Universal Orlando® Resort. Our Attractions team brings books, movies and television shows to life through not only their themed wardrobe, but also through their attitude and ability to deliver themed guest interactions – all in an effort to reflect the storyline of that attraction. We pride ourselves in our interactive and immersive attraction experiences while following very detailed safety guidelines.

Attractions roles include: Attractions Attendant and Team Lead.

Merchandise

In Merchandise, Team Members help our guests leave with tangible memories in the form of souvenirs. Many guests come to Universal Orlando Resort seeking the perfect reminder of their visit, whether it is a wand from The Wizarding World of Harry Potter or a giant SCOOBY-DOO plush won in one of our Games venues. Each time the guest looks at their souvenir, they will remember their amazing experience at Universal Orlando. We do this by ensuring our Stockers maintain an organized and stocked venue, our Sales Associates are helpful and knowledgeable about the products they are selling and our Gameskeepers provide a fun and exciting game experience with guests.

Merchandise roles include: Sales Associate, Merchandise Cart Attendant, Gameskeeper, Merchandise Stocker and Merchandise Team Captain.

Not sure if you fit into one of the areas above? Our Universe has additional opportunities in:

  • Parking and Transportation
  • Turnstiles and Pass Sales
  • Guest Services
  • Park Services
  • Security
  • Health Services
  • Wardrobe
  • And Many More!

Please use the Job Search to review available Operations positions or click here to Register Your Career Profile to receive updates on future roles

For answers to employment FAQs, please click here.



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A Universal Orlando Success Story
Julie – Director, Attractions Operations

Career Path
Julie began her career at Universal Orlando as an Attractions Attendant. When she started, Julie didn’t anticipate she would end up with the career she has now. She had studied biology in college, and took a job at Universal Orlando just to assist with the transition to the working world after finishing her degree. However, once here, she realized how much she enjoyed the job and dedicated herself to doing the best she could.

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Julie’s hard work was recognized by her management and led to opportunities as a Team Lead, Temporary Supervisor, and ultimately, a promotion to a full-time Supervisor role. Julie served as Supervisor of several venues before she was promoted to an Attractions Manager and then General Manager over multiple attractions. She would hold the position of Sr. Manager, Attractions Operations, before being promoted to her current role of Director.
Best Career Decisions
At the beginning of her career, Julie wanted to learn and develop skills that would prepare her for future promotional opportunities. She did so by actively looking for new opportunities and focusing on lateral growth in her own department (e.g. becoming an on-the-job trainer, Team Lead, etc.). She also reached out to her leadership, letting them know she wanted to learn and develop new skills, and by doing so made them aware of not only her aspirations, but also the contributions she was making. Her managers then pushed her to achieve more and face new challenges, helping her to build a strong foundation for future leadership roles.
Best Advice
“Growth comes down to knowing your line of business, not being afraid to ask questions, and building a network you can rely on.”