It's A Big Universe

Sr. Coordinator – Human Resources (Universal Creative)


Operations – Park & Resort
Orlando, FL
Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you’re serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won’t just be “doing a job.” You’ll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

SUMMARY: Supports a UPR Human Resources team by serving as the point of contact in the administration, processing, dissemination of information including: employment, benefits, personnel records, payroll, training and development, employee services, or employee relations. Serves as the first contact point for Team Members in issue identification and resolution where appropriate.


*Acts as a liaison with core HR partners and provides general information to Team Members on policy interpretation, EAP concerns, Benefit/Payroll/Records inquiries and staffing needs.
*Prepares, distributes and displays communication materials at remote project facilities such as information on benefits enrollment, payroll notices, training classes, Team Member services, Team Member events, etc.
*Supports HR team with project planning org chart creation / maintenance / requisition tracking. Completes Personnel Change Request (PCR), Organizational Change Request (OCR), Personnel Payroll Action (PPA) and Position Management (PM) forms for NBCU and UO system changes. Ensures employment requisitions are opened and maintained.
*First line support related to any Employee Relations issues. Gathers information, evaluates, responds when appropriate and/or refers to HR Rep and Manager for further investigation and follow up as needed.
*Partners with Team Member Services to ensure convenient access to benefits / perks / discounts / programs at remote project facilities. Partners with internal/external clients in coordination of Team Member offerings at remote project facilities such as, Team Care, Walgreens, Fairwinds Credit Union visits and other vendor opportunities.
*Supports performance management and merit planning procedures as requested by the HR team.
*Understand and actively participate in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.
*Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

*Supports a specific area of the Human Resources field team by serving as the point of contact.
*Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Consistent attendance is a job requirement.

EDUCATION: High school degree or GED is required. Bachelor’s degree is preferred from 4 year College or University in HR, Psychology, Business or related field.

EXPERIENCE: 1-3 Years: Human Resources experience in a fast-paced environment required, preferably in an employee relations or HR generalist role; or equivalent combination of education and experience.

*Strong communication skills; at all levels of the organization
*Solid organizational skills, ability to handle multiple priorities
*Independent, self-starter, requiring minimal day to day task supervision
*Computer proficiency

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

To go directly to this position cut and paste the Job Posting number: 22416BR


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