It's A Big Universe

Network Engineer


Administration – IT
Orlando, FL
Universal Orlando® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you’re serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won’t just be “doing a job.” You’ll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

Responsible for the Universal Parks and Resorts Global UPT wired and wireless network. Uses knowledge of LAN/WAN systems to design, implement, and support internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. Identify capacity and performance issues to ensure uninterrupted service. Provide network expertise for project build-out. Assist in the operational, strategic planning, and business continuity / disaster recovery solution. Work with other business units supporting special events. Work on attraction network infrastructure. Provide day-to-day support, proactive maintenance, and perform system troubleshooting.


  • Analyzes network needs, formulates business solutions using cost justification techniques, and implements solutions. Design/develop wired/wireless network architecture to support new technology, business solutions, or new venues. Provide 2nd-level support on attraction network infrastructure including Industrial IP support.
  • Troubleshoots network and communication problems related to Local Wired, Wireless, and Wide Area Networks. Provides support for network users, partners, and third-party vendors. Respond to emergency network outages. Configure switches and routers to support business requirements and special events. Perform packet sniffing and analysis to troubleshoot data, network, and transport level issues. Support attraction Industrial IP networks.
  • Leads and assists with special projects from start to completion. Work with all project teams to understand requirements, formulate networking solution, implement, and support solution. Responsible for successful network implementation supporting the respective projects deliverable. Test and develop new technology in accordance to UPR-IT Mission Statement and business goals. Assist in the operational, strategic planning, and business continuity / disaster recovery solution.
  • Assists in design, implementation and documentation of network infrastructure (both logical and physical).

SCOPE: This position serves as the subject matter expert and is responsible for all aspects of UPR data network (wired/wireless). Provides design, installation, and configuration of all network devices. Provides 2nd-level support on attraction network infrastructure (wired/wireless). A certain degree of creativity and latitude is required. Replace non-functioning network devices within SLA’s. Build/Expand network for new venues/attractions. Change network port assignments based on device requirements – General, Dirty, Voice, PCI, Secure, Guest, and Partner. Troubleshoot network communications to the transport layer.


  • 3 – 7 years managing/supporting Cisco network infrastructure
  • Strong understanding of network design and topology
  • Experience troubleshooting Cisco switches and routers
  • Cisco platform experience (WiFi, Security, Datacenter, VoIP)

EDUCATION: Associate’s degree (AA) required. Bachelor’s or Master’s degree preferred.

CERTIFICATIONS, LICENSES, REGISTRATIONS: Cisco Certified Network Associate – Routing and Switching. Cisco Certified Network Associate certification in the following (Wireless, Security, VoIP, Datacenter)

EXPERIENCE: 2-5 years’ experience supporting Cisco networks (routers, switches). 1-3 years’ experience working on Cisco wireless, security, VoIP, or Datacenter; or equivalent combination of education and experience.

ADDITIONAL INFORMATION: Round-robin on-call schedule

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

To go directly to this position cut and paste the Job Posting number: 31444BR


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