It's A Big Universe

Sr. Programmer Analyst, MicroStrategy – Parks Technology


Administration – IT
Orlando, FL
Universal Parks & Resorts is comprised of Universal Orlando Resort, Universal Studios Hollywood, Universal Studios Japan, Universal Studios Singapore, as well as a new destination coming in 2020 in Beijing, China. We are a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at all of our destinations. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Universal’s theme parks offer exactly the kind of vacation families crave – bringing together popular culture’s most compelling stories, characters and adventures to create some of the world’s most innovative and entertaining attraction experiences. These are immersive, next-level, adventures such as the The Wizarding World of Harry Potter™, outrageously fun attractions such as Despicable Me Minion Mayhem and highly themed, authentic experiences based on cutting-edge television, such as Race Through New York Starring Jimmy Fallon. We embrace the power of cultural diversity and inclusion and continuously strive to maintain a team that is a reflection of our global audience. Universal Parks & Resorts adheres to ‘The Universal Way’ by not just meeting guest expectations, but exceeding them, every time. Join us if you want to collaborate, innovate, develop, and deliver the most compelling entertainment experiences imaginable that drive growth for the Universal brand around the world. Universal Parks & Resorts provides world-class entertainment destinations with signature theme parks that create unparalleled entertainment.

Provide technical support for the analytical and Business Intelligence environments. This position requires ‘hands-on’ MicroStrategy knowledge and skills in order to support the analytics and reporting performed by various business areas. Monitor and maintain all the analytical and Business Intelligence processes. Ensure all system issues are resolved in a timely manner. Leverage standard Issue, Problem and Change Management ITIL toolset in tracking and providing status on support work activities. Coordinate the necessary operations documentation and standards required for compliance and identified best practices. Perform all software upgrades and patching partnering with the necessary Infrastructure teams. Provide work estimates as needed. Facilitate and lead meetings with end users. Keeps management, team members and business stakeholders informed of critical issues, status, changes, etc.


  • Monitor and ensure stability of the analytical and business intelligence environments/processes in order to meet the defined SLA.
  • Support Release Management and Change Control processes along with other UPT Compliance Initiatives.
  • Work effectively with other Technology Operations/Infrastructure and the responsible technology/3rd party support teams to ensure continued operations and maintenance of the analytical and business intelligence platforms.
  • Partner with various business partners to gather requirements for minor enhancements and develop solutions for any analytical and business intelligence needs.
  • Partner with various business partners to debug, test, develop and implement fixes for the analytical and business intelligence environments/processes.

    EDUCATION: Bachelor’s degree – Technical degree or highly relevant equivalent experience is required.


    • 5+ years of demonstrated experience working as part of large Information Technology teams and/or consulting organizations partnering with clients/business groups to support complex analytical and business intelligence environment.
    • Proven technical expertise with MicroStrategy.
    • Demonstrated ability to produce high quality technical documentation.
    • Strong knowledge of systems development and project management Agile methodologies/processes.
    • Able to understand and interpret Entity-Relationship, logical and physical data models.
    • Familiarity with Financial and other business concepts/KPI’s
    • Familiarity with Data Warehousing concepts and best practices.
    • Able to work with various platforms and databases (i.e. SQL Server).
    • Participate in an on-call rotation and available to work off-hours and weekends.
    • A plus if experience with other ETL/Data Integration, BI, data mining and modeling, and/or any statistical analysis tools.
    • A plus if experience with Big Data technologies.
    • Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex system issues.
    • Must be able to utilize and effectively communicate functional and technical components of an initiative to applicable parties both verbally and through documentation.
    • Attention to detail, good analytical and problem solving skills and critical thinking
    • Self-starter/motivator and have a proactive, agile and strategic mindset.
    • Bachelor’s degree or higher in a technical field.

Your talent, skills and experience will be rewarded with a competitive compensation package.

We regret, due to the volume of responses, only applicants of interest will be contacted. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidate is hired by Universal Orlando as a result of the referral or through other means.

To go directly to this position cut and paste the Job Posting number: 30565BR


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