It's A Big Universe

Entertainment Tech – AV


Entertainment – Technical
Orlando, FL
Universal Orlando ® Resort is a universe of opportunities for people who have a lot to offer. It takes a special kind of person to work at Universal Orlando. An individual who knows how to be part of a team. Someone with a sense of fun who’s serious about their work. A person who knows it doesn’t take magic to put a smile on a guest’s face… it takes hard work, dedication, knowledge and just the right amount of Universal attitude. Whether you’re serving food, working in an office, maintaining equipment, performing in costume or operating a ride, you won’t just be “doing a job.” You’ll be creating memories for our guests that will last a lifetime. Are YOU that kind of person?

SUMMARY: Responsible for the highly skilled, discipline specific, technical operations within an assigned Entertainment venue or event to ensure show quality and a positive guest experience.


  • Functions as the discipline specific crew chief assigned to an Entertainment Venue or Event. Safe watch employees by assisting to manage proper breaks and ensure lunches are taken by their perspective crews. Responsible to monitor and enforce all policies and procedures as defined by the Entertainment Department governing the safe operation of all technical equipment.
  • Facilitates and troubleshoots with accountability for completion of team objectives from Leads/Supervisor. Expected to accomplish tasks as directed by Lead/Supervisor that supports the team mission with little supervision after direction is given.
  • Assists Technician I with daily maintenance of the Entertainment Venue/Event in order to ensure all Technical equipment is operational and functioning properly.
  • Assists the Technician I in implementing show quality and performance standards as defined by Entertainment Management.
  • Responsible for effectively communicating necessary information, which pertains to the technical operation of the assigned entertainment venue/event, to both upper management as well as employees of the venue/event.
  • Understands and actively participates in Environmental, Health & Safety responsibilities by following established Universal Orlando policy, procedures, training and Team Member involvement activities.
  • Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write simple correspondence.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to perform these operations using units of American money and weight measurement, volume, and distance.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Ability to deal with problems involving several concrete variables in standardized situations.
  • Emergency repair, parts assembly and forklift operations experience preferred.

Consistent attendance is a job requirement.


  • High school degree or GED required.


  • One to three years experience within the assigned technical discipline required.
  • Prior experience within the professional theme park/theater industry in a technical capacity (electrical, mechanical, special effects, pyrotechnics) preferred; or equivalent combination of education and experience.


  • Valid Florida state driver’s license.


While performing the duties of this job, the individual is required to:

  • Regularly (2/3 of the time or more) stand; walk; talk or hear; use hands to finger, handle or feel objects, tool or controls; climb or balance; stoop, kneel, crouch or crawl; and reach with hands and arms.
  • Frequently (1/3 to 2/3 of the time) lift and/or push up to 50 pounds.
  • Occasionally (up to 1/3 of time) sit for prolonged periods.
  • Specific vision requirements for this role may include: close vision with or without corrective lens (clear vision at 20 inches or less); distance vision with or without corrective lens (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (vision, ability to judge distances and spatial relationships); adjust focus (ability to adjust the eye to bring an object into sharp focus while in changing light conditions e.g., sunshine to indoor or dark conditions).


While performing the duties of this job, the individual is required to:

  • Regularly (2/3 to of the time or more) be exposed to wet, humid conditions (non-weather); work near moving mechanical parts.
  • Frequently (1/3 to 2/3 of the time) work in high, precarious places; outdoor weather conditions; extreme heat (non-weather); work with explosives; be exposed to an environment where the noise level is very loud.

(Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)

If you are interested in this position and you have what it takes to be a part of Universal Orlando, click on “Apply Now”. If not, please check out our Job Search to explore other opportunities within our universe. We regret that due to the volume of responses only applicants of interest will be contacted.

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